Garage in 2003, production floor today. Five lessons that still shape every build we ship.

Returns don’t have to be a pile in the corner. Here’s how a returned system gets from your customer back to value — step by step.

Sampling works for screws. It doesn’t work for PCs. How testing in stages catches problems on our floor instead of in your customer’s home.

Building your own line gives you control; outsourcing gives you capacity and focus. A side-by-side look at the trade-offs to help you choose.

A one-page checklist for your first quote request: configurations, volumes, parts, build standard, testing, packaging and returns.

Eight questions that separate a real build partner from a vendor — from peak-week capacity to who picks up the phone when plans change.